Refunds Policy - Cotton/Hemp/Dalmatian Service
When we meet with you for your orientation appointment, we will collect payment for your first month of service. The first month's service is non-refundable. After your first month, you may cancel at any time with least one week's notice.
Refunds Policy - Compostable Service
Any unopened boxes may be returned for a full refund or credit at the end of service or during a size change. Refunds will not be given for any boxes that have been opened.
Returns and Exchanges
All accessory sales are final. Customers may not return or exchange accessories once they have been delivered.
Gift Certificate Refunds and Returns
Ivy's Diaper Service gift certificates have no cash value and are not returnable, refundable, or transferable. Lost, stolen, or damaged Ivy's Diaper Service gift certificates will not be replaced and the value will not be returned. There is no expiration date for Ivy's Diaper Service gift certificates. There are no fees associated with Ivy's Diaper Service gift certificates.
Visit our Terms and Conditions page to view all service policies.