Wash My Stash
Frequently Asked Questions
We have done our best to address the most common questions about our WMS service. If you have more, just Contact Us. We're happy to answer any questions you might have.
What exactly do I need to get started?
All you need to get started with WMS is an account on our website and a stash of cloth diapers! That’s it. We will need a signed copy of our Terms of Service for WMS before we can wash your diapers. Feel free to click HERE to fill that form out now and get a head start.
I'm not sure how many diapers I have. Do I really have to count them?
We don't really expect you to do that! Once we get your stash, we will count and inventory your diapers and send you an invoice so you know how many you sent us. If it makes you feel better to count and know exactly what you're giving us, by all means, please do so! But you definitely don't have to do that for us. We want this to be as easy as possible for you. If your order ends up being over $35.00, we will waive your delivery fee.
Why is my delivery order showing a delivery fee before you've even picked up my diapers?
If your order total is less than $35.00, there will be a delivery fee of $5.00 added to your invoice. We charge the delivery fee ahead of time because we don't know how many diapers you are sending us and what your order total will be. Once we pick up your diapers, if your order total is over $35.00, the delivery fee will be waived and the $5.00 you paid will be applied toward your order total.
What if I forget to leave my diapers out? Will my delivery fee be refunded?
If we arrive at your home and your diapers are not outside, we will knock on your door in an attempt to retrieve them. Unfortunately, if you are not home and your diapers are not available, we will not be able to wait nor will we be able to return for a second attempt at getting your diapers. If that happens, you are welcome to bring your diapers to us and we will wash and return them to you on your next delivery day. However, due to gas prices and employee compensation, the $5.00 delivery fee will not be refunded.
When can I drop my diapers off at your office and where are you located?
Our office is located in the NoDa/Villa Heights area right next to Cordelia Park. Our address is 2112 N. Davidson St. We are open for business Monday-Friday from 10:00am-2:00pm and Saturdays from 10:00am-4:00pm. There is, obviously, no delivery fee if you bring your diapers to us!
Can I use this service to strip my diapers?
Yes! You can use our WMS service any way you'd like! Because of the way our commercial washers are programmed (the exact amount of water, the exact amount of detergent, and, yes, some bleach), it’s the perfect scenario for getting rid of barnyard or ammonia issues.
Will WMS get rid of my barnyard or ammonia issues?
Our wash cycles have been perfected over the years and set up with the exact amount of water, heat, and detergent/bleach. It is the perfect scenario for “stripping” diapers (which is usually done when there are barnyard or ammonia issues). We cannot guarantee that your diapers will be completely free of all barnyard or ammonia issues after just one wash. Depending on the severity of the issues you’re having with your diapers, you may require more than one wash to see improvement. Since we have not washed your diapers from day one, we cannot guarantee that one wash in WMS will solve all of these problems. If you’re diapers are not cured after one wash and require another, you can schedule a second wash at anytime. The cost for the second wash follows the same pricing structure as any WMS service. Due to the fact that we did not create the barnyard or ammonia issues, there is no discount if a second (or third) wash is needed to get rid of the problems.
You have a number of cloth diapers and other baby items available. Can I order those as well? Absolutely! We offer these other accessories because they are all items that we use and love ourselves. They are available for purchase just to make your life easier. Just add any items you’d like to order to your delivery and they will show up with your clean diapers on your scheduled delivery day. Coming to our office for self-service rather than delivery? No problem. You can pick-up your extra items when you pick-up your diapers (or any other time during business hours!).
Are there certain diapers that can’t be used in WMS?
No, we will wash any kind of diapers you give us! We will take flats, prefolds, fitteds, pockets, AIOs, and anything else you throw at us. The great thing about WMS is that you get to choose the type of diaper that works best for your baby and your family… you just don’t have to do the laundry.
What is included in the charge for WMS?
You will be charged a fee based on the number of diapers (and diapering accessories) you leave out for us to wash. If you are taking advantage of our delivery option, there will also be a $5.00 Delivery Fee added to your service charge if your order is less than $35.00. Customers who choose Self-Service (drop off at our office) will, obviously, not be charged a delivery fee.
How far in advance do I need to schedule my WMS delivery service?
We need you to place your order within 24 hours of your delivery day so we have time to get everything set up and ready. That means, if your Ivy's account says your delivery day is Thursday, you will have until Tuesday night at midnight to place your order. If your Ivy's account says your delivery day is Wednesday, you will have until Monday night at midnight to place your order.
Do you deliver to my area?
We deliver 30 miles in all directions from downtown Charlotte. This includes the entire Charlotte metro area. We go as far north as Mooresville, Concord, and Kannapolis and south to Fort Mill and Rock Hill. Gastonia and Harrisburg are in there as well. Not sure if that includes your area? Just contact us, we'll tell you.
How do you wash the diapers?
At Ivy’s we strive to be as environmentally friendly with our washing process as possible. We are not able to use conventional detergents that you can pick up at the supermarket. We use commercial grade washing equipment and must use detergent compatible with our machines. Our detergents do not contain any phosphates and are cruelty free. Ivy’s Diaper Service does use a minimal amount of bleach in our wash cycle for stain fighting and disinfecting. This is a necessary step to ensure diapers are properly sanitized and cannot be left out of our wash cycle. If you are not comfortable with the use of bleach in the washing process, this is not the service for you.
I just realized that the use of bleach would void the warranty for my diapers. Will Ivy’s reimburse me for this?
No. Some diaper manufacturers state that the use of bleach during the washing process will void your diaper’s warranty. If this is a concern for you, be sure to check with your manufacturer and make sure you fully understand your diaper’s warranty. If you are not comfortable with the use of bleach in the washing process, this may not be the service for you. At Ivy’s, we’re more concerned about diapers being clean rather than warranties. We have researched and perfected our washing process over the years and feel strongly that each and every component involved (even the bleach) in the washing process is important and we will not alter this process. Interestingly enough, some of these same manufacturers will also recommend bleach in order to strip diapers on occasion. Please check with your diaper manufacturer if this is a concern for you. We are not experts on diaper warranties; we are only experts on getting diapers clean.
Can I get my diapers back faster?
If you are bringing your diapers to us for self-service, you can receive expedited service and receive your diapers the very next day for an additional $10.00 fee. This option is not available with our delivery service. However, if you choose to bring your diapers to us, you can come back and pick them up the very next day. Just let us know that you’d like expedited service and we will have them ready for you.
Ready to place your order? Head over to our Shop Page and you're ready to go!